Platinum sponsor
Gold sponsor
Organized by
Knowledge Management and Workforce Rehabilitation
 |
Arbo Unie, Netherlands |
Description
Arbo Unie is the main supplier of employee health and safety support in the Netherlands with a 25% market share. The company employs 2,500 people, including over 600 medical doctors and 600 other academic professionals. Its client base of over 25,000 consists mainly of large and medium-size companies.
The traditional focus of Arbo Unie and its competitors is reintegrating employees with health related problems into the workforce and its IT-system is tuned to support the accompanying administrative processes. Knowledge functions, while becoming more and more important, are not supported. To rectify this, Arbo Unie is currently running proofs of concept, using Topic Maps to improve processes and quality. This presentation discusses the results so far achieved and our plans for the future.
In terms of the business of knowledge production and consumption, the goal is to develop a human-centric solution with a low usage threshold that builds social networks among professionals within Arbo Unie and between Arbo Unie and its clients and partners. On the financial side, the aim is to cut the cost per unit produced while improving the quality and contextual relevance of the knowledge, to lower search and production times, and shorten new products’ time to market.
Implementing this Topic Maps infrastructure during 2008, Arbo Unie envisages an overall 10% business productivity increase, combined with a 10% reduction of IT software maintenance costs for each of the next four years. The core of the architecture should hold for the next 4-5 years, providing for lasting flexibility and adaptibility to new needs, while the use of an open international standard will ensure even greater longevity.
